Refund policy

Returns

Cabinets, cabinet components, and accessories are non-returnable. Cabinets Discount Warehouse (CDW) does not accept product returns. Please review measurements, finishes, quantities, delivery details, and all other order information before purchasing.

Damage, defects, and shortages

Inspect every box at delivery and keep all original packaging until the claim is resolved. Visible damage, shortages, or delivery concerns must be written on the Bill of Lading or delivery receipt before it is signed and reported to CDW immediately. Concealed damage, defects, and missing items must be reported within 10 days of delivery.

Photos are required for every damage or defect claim. A signed Bill of Lading is required for visible-damage claims. Claims are not accepted for cabinets, parts, or accessories that have been installed. CDW or the manufacturer may request additional documentation, inspection, or return of the affected product. Verified defective products will be repaired or replaced, as appropriate, at no charge. If a complete replacement is supplied, the original product becomes CDW property.

To request help, contact CDW within 10 days of delivery at customerservice@cabinetsdiscountwarehouse.com or 312-847-5510 with the order number, a description of the issue, and supporting photos. We normally review complete requests within 1–3 business days.

Cancellations

Cancellation requests must be submitted promptly by phone or email and are not effective until CDW confirms them in writing. Orders canceled before pickup or shipment may be subject to a 10% processing fee for labor and preparation. Orders that have shipped, have been assembled for shipment, have been picked up, are in transit, or have been delivered cannot be canceled.

Refunds

If CDW approves a refund, it is normally processed within 1–3 business days to the original payment method. Your bank or payment provider may require additional time to post the funds.