Shipping policy
Shipping area and charges
Cabinets Discount Warehouse (“CDW”) uses the same Standard shipping rates for all U.S. destinations available at checkout, including Alaska, Hawaii, and U.S. territories. The same rates apply to ready-to-assemble (RTA), assembled, and mixed cabinet orders.
Shipping is based on your order subtotal after discounts, including any assembly charges, and before tax and shipping. The shipping charge applies once per order, not per cabinet. There is no minimum order requirement.
| Order subtotal after discounts | Standard shipping |
|---|---|
| $0.00–$500.00 | $299.00 |
| $500.01–$1,000.00 | $349.00 |
| $1,000.01–$1,500.00 | $399.00 |
| $1,500.01–$2,000.00 | $449.00 |
| $2,000.01–$2,500.00 | $499.00 |
| $2,500.01–$3,000.00 | $549.00 |
| $3,000.01–$3,500.00 | $599.00 |
| $3,500.01 or more | FREE |
Orders containing only the standard 11-inch by 15-inch cabinet door samples ship free. When door samples are ordered with cabinets, the Standard shipping tier applies to the combined order subtotal; there is no additional shipping charge for those door samples.
Assembly is optional at $99 per cabinet. Choosing assembly does not change the shipping-rate schedule. Your shipping charge is displayed at checkout before payment.
Freight and White Glove deliveries
For Truck Freight or White Glove deliveries, the purchaser or an authorized representative must be present to receive and inspect the shipment.
Before signing the Bill of Lading or delivery receipt:
• Count the packages and inspect every box.
• Note all visible damage, shortages, missing packages, or other delivery concerns on the paperwork.
• Even minor damage should be documented as “Package Damaged.”
• Retain a copy of the signed delivery paperwork and keep all original packaging.
Visible damage must be recorded on the Bill of Lading or delivery receipt and reported to CDW immediately. Concealed damage, defects, and missing items must be reported within 10 days of delivery. Photos are required for all claims. Claims are not accepted for cabinets, parts, or accessories that have been installed.
Claim process
Contact CDW at claims@cabinetsdiscountwarehouse.com or 312-847-5510 within the applicable period. Include the order number, a description of the issue, photos, and the signed Bill of Lading when visible damage is involved. CDW may require further documentation, inspection, or return of affected items. Complete requests are normally reviewed within 1–3 business days.
Delivery responsibility
Customers are responsible for providing a complete, accurate, and accessible delivery address and for arranging an authorized recipient. Delivery timing may be affected by inventory, production, freight-carrier schedules, weather, access restrictions, and other circumstances outside CDW’s control.